Outsourced IT and Co-Managed Services

501cTech provides comprehensive outsourced IT, including help desk support, network monitoring and management, infrastructure design/deployment, and IT vendor management.  Larger nonprofits with in-house technology staff may find that our co-managed solution is the best fit for their needs.

Help Desk Support

501cTech provides quality IT support using an industry-leading, enterprise class remote-managed services solution.  Most problems can be fixed remotely.  You choose the amount of support that fits your organization’s needs and budget. If you prefer, we can even teach someone on your staff to provide frontline support.

Help Desk Support includes:

  • Support for a variety of desktop and server applications and operating systems
  • Proactive maintenance and patch management
  • Troubleshooting network and Internet communications issues
  • Network management and administration
  • Vendor management for third-party applications
  • Ongoing advice and recommendations

Network Monitoring and Management

Through our enterprise-class network management system, we provide nonprofit clients with the same network management and proactive maintenance enjoyed by large corporations – but at a price you can afford.

Network Management includes:

  • Monitoring of all servers and workstations to ensure network stability and uptime
  • Proactive maintenance to ensure system reliability
  • Backup management and testing to ensure that backups are usable and accessible
  • Antivirus management

Infrastructure Design and Deployment

In addition to providing ongoing management of your network, we also have the engineering talent and resources to design and deploy the right kind of network infrastructure for your organization.  Based on our extensive experience, we know what is right for you and have a record of delivering on time and on budget.

Co-Managed Services

Designed for larger organizations with internal IT staff, our co-managed services provide nonprofits with enterprise-class network management, along with as-needed technical support to augment internal tech staff. Co-managed services are tailored to the technology and staffing needs of your organization.  Co-managed clients use our powerful web-based ticketing system to manage all their internal IT issues.

Co-Managed Services include:

  • Secure remote access to servers and workstations
  • Ability to deploy applications and updates across the entire network
  • Network management reporting
  • Inventory management
  • One-click ticket escalation